PET POLICY APPLICATION
START APPLICATIONInsurer: Renasa Insurance Company Ltd – Reg. No. 1998/000916/06– Authorised Non-Life Financial Services Provider (FSP No. 15491)
Underwritng Manager Administraton Plus (Pty) Ltd – Reg No . 2004/023852/07 – VAT No. 4190243008 – FSP No. 36841
Broker: Indwe Risk Services (PTY) LTD- Reg no. 1994/004436/07-VAT no. 4290149097- FSP no. 3425
INTERMEDIARY INFORMATION |
Name: |
Indwe Risk Services (Pty) Ltd An Authorised Financial Services Provider |
Company Registration Number: | 1994/004436/07 |
VAT Registration Number: | 4290/149/09/7 |
FSP License Number: | 3425 |
Contact Details: | 61 Central Street, Houghton Estate, 2198 |
Webpage and Email: | www.indwe.co.za; indwe@indwe.co.za |
Complaints and Compliments: | careline@indwe.co.za |
How to submit a claim: | Contact your nearest Indwe Office, as indicated on the accompanying schedule |
Indwe Compliance Department: | compliance@indwe.co.za |
Compliance Officer: |
Moonstone Compliance SAppalsamy@moonstonecompliance.co.za 25 Quantum Street Technopark Stellenbosch |
About the Intermediary:
- Indwe Risk Services is a wholly owned subsidiary of Indwe Broker Holdings (Pty) Ltd, where African Rainbow Capital Financial Services Holdings, Sanlam Life and Santam are the shareholders of the holding company.
- Indwe is licensed to provide the following financial services: Short-Term Insurance: Personal Lines; Short-Term Insurance: Commercial Lines.
- Indwe strives to comply with the requirements of the POPI Act to keep clients’ Personal Information safe and secure from loss, destruction or damage.
- Indwe has a Conflict of Interest Management Statement and a Complaints Resolution Management Policy available on our website, or on request.
- Indwe holds Professional Indemnity cover, Fidelity Guarantee cover and Intermediaries Guarantee Facility cover.
- Indwe does not receive more than 30% of its income from the insurer.
- Indwe does not have any direct or indirect shareholding in the insurer.
OUR PET INSURANCE PLANS
COMPREHENSIVE PLAN
Pets between the age of 8 weeks and 8 years at inception.
✔ Accidents
✔ Illnesses
✔ 30 Day Waiting period
✔ Claims processed within 72 hours
✔ No Annual Limit
✔ No Breed related conditions excluded
✔ Annual Check Up
✔ Puppy Socialization
✔ Cremation Benefit
ACCIDENT PLAN
For pets over the age of 8 weeks old at inception.
✔ Accidents
✔ No Waiting period
✔ No Breed related conditions excluded
✔ Claims processed within 72 hours
X Illnesses
X No Annual Limit
X Annual Check Up
X Puppy Socialization
X Cremation Benefit
COMPREHENSIVE PLAN
PawPaw Comprehensive Plan
- Overall Policy – NO ANNUAL LIMIT
- Age Limitation at inception – 8 weeks to 8 years
- Waiting periods – General Waiting Period – 30 days from start date of policy.
- Accidental injuries covered from date of inception.
- No Breed related conditions excluded.
- Our Claims are processed within 72 hours and payments are paid to the vet or the policyholder as required
- Pets under 4 years old qualify for a 10% discount.
- Co-Insurance Information – Pets over 4 years – 50% co-insurance period for the first six months from inception of the policy for all treatments, diagnostics and surgeries for:
- Hips, knees, elbows, shoulders and spine.
- Eyes and nictitating membranes.
- Urinary bladder system.
- Pre-authorisations (for non-emergency treatments) ensure that there are no unexpected shortfalls (should you not obtain pre-approval, your excess will carry an additional 20%, with a minimum of R500.00, for each claim not pre-authorised.)
Elective Excess Options
Choose your excess structure for a premium to suit your needs.
A
Premium:
* from R299 Dog
* from R240 Cat
- All claims will carry 15% excess, with a minimum of R500.00 per claim.
- Additional MRI/CT-Scans will carry an excess of R1000.00 PER SCAN.
- All claims not pre-authorized will carry an additional excess of 20% with a minimum of R500.00 for each claim not pre-authorized.
*our prices start from these price points – pets are individually risk rated to determine the appropriate premiums
B
Premium:
* from R330 Dog
* from R260 Cat
- Standard Excess – All claims will carry 15% excess, with a minimum of R250.00 per claim.
- All gastro- intestinal related conditions claims will carry 15% excess, with a minimum of R500.00 per claim.
- All claims not preauthorized will carry an additional excess of 20%, with a minimum of R500.00 for each claim not pre-authorized
*our prices start from these price points – pets are individually risk rated to determine the appropriate premiums
C
Premium:
* from R275 Dog
* from R215 Cat
- Flat Excess of R1000.00 per claim.
- Additional MRI/CT-Scan excess of R1000.00 per scan.
- All Claims not pre authorized will carry an additional excess of 20%, with a minimum of R500.00 for each claim not pre-authorized.
*our prices start from these price points – pets are individually risk rated to determine the appropriate premiums
Comprehensive Plan
What’s covered
Treatment for acute illness and injury, this includes but not limited to;
- Consultations
- Medication
- Diagnostic investigations
- Surgery
- Pathology
- Radiology
- Chronic cover – with pre-authorization and clinical treatment protocol. Additional premium and monthly subsidy is applicable.
- Hereditary Conditions cover – provided it’s not pre-existing.
- Supportive Rehabilitation (post surgery only) – subject to pre-approval and treatment protocols. In order to qualify for cover rehabilitation treatment
MUST commence WITHIN 2 weeks from an orthopedic surgery and will be limited to a maximum of 6 treatment sessions, not extending beyond 2
months after the surgery date.
What’s NOT covered
- Pre-existing conditions as well as any conditions that arise during any waiting period/condition specific waiting period.
- Boarding Kennels and Catteries.
- Routine Care (de-worming, vaccinations, grooming, flea/tick treatment, prescription diets, etc.)
- Any treatments in connection with pregnancy, birthing and fertility and breeding (any complications suffered as a result as one of these), sterilization,
artificial insemination and injuries resulting from breeding. mainstream veterinary science, including but not limited to acupuncture, physiotherapy, homeopathy. - Hydrotherapy, rehabilitation care other than mentioned in 1.1.2. of the policy wording.
Lifestyle Benefits
The Lifestyle benefit will pay up to a maximum of R1000.00 per policy year towards the costs of:
- An annual health check
- Socialisation classes
- Cremation and return of ashes
- Sterilisation
- Vaccination
- Deworming
- Tick and flea control
- Teeth cleaning
- Spas and Grooming
- Doggy day care
- Tame Pet App – STD Package, offering chat with a vet within operating hours (9am -9pm daily) and includes:
2 x *Instant Video Call Consults per month
2 x Chats, which include Messaging, uploading photos, videos and sharing your pet profile
*Instant Video Call – max within 5 mins.You can download the Tame Pet App from Google Play or Itunes / App store and we will soon be rolling out web access. Use your PawPaw policy number for your free access to the STD Package.
LIVE VETERINARY CARE ON DEMAND
ACCIDENT ONLY PLAN
PawPaw Accident 10 Plan
- Premium – R70pm
- Annual Limit – R10,000.00 per policy year
- Age Limitation at inception – 8 weeks and over
- Excess – Standard excess: All claims will carry 15% excess, with a minimum of R250.00 per claim.
- NO WAITING PERIOD!
PawPaw Accident 20 Plan
- Premium – R137pm
- Annual Limit – R20,000.00 per policy year
- Age Limitation at inception – 8 weeks and over
- Excess – Standard excess: All claims will carry 15% excess, with a minimum of R250.00 per claim.
- NO WAITING PERIOD!
What’s covered in the ACCIDENT PLAN
Your pet is covered for injury or any unforeseen incidents such as but not limited to;
- A Motor vehicle accident.
- A burn or electrocution.
- A fall from an elevated position.
- A near drowning.
- The actions of another animal such as a cat or dog fight.
- When Max swallows your child’s toys or your puppy swallows your shoe strings this may require surgical or endoscopic removal.
- A snake bite.
- An allergic reaction to an insect bite other than tick or flea bites.
- Biliary (tick bite fever / bosluiskoors) is covered as an accident.
- Poisoning.
OR OTHERWISE RESULTING IN: - A fractured bone.
- A traumatic ligament or tendon injury.
- Lacerations, abrasions or wounds.
- A gastric torsion (Gastric dilation volvulus).
*To be covered as an accidental injury, any diagnosis must be made within 48 hours of the time of the accident.
What’s NOT covered in the ACCIDENT PLAN
- Any sickness, disease, infection or any change in a pets health which is not caused by an accidental injury.
- Any invoices submitted more than 60 days after the date of last treatment.
- The costs for any treatments for injuries incurred outside of the Republic of South Africa.
- Any treatment by person/s not registered with the South African Veterinary Council.
- Any allergic reaction to a vaccine or medication.
- Any surgical items that can be used more than once. These are non-chargeable items.
- The costs of any prosthesis, implants or transplantation.
- Any injury caused by negligence. P.UMA will report all abuse to the S.P.C.A
These prices and the cover reflected here are indicative of our services and are a guideline only** E & OE
Pet Insurance South Africa
WANT TO KNOW MORE? / CONTACT US NOW…
Email Us: indwe@indwe.co.za
Call Us: +27 (0)11 912 7300
Fax Us: +27 (0)11 912 7399
Address: 61 Central Street, Houghton Estate, 2198