Need to submit your claim documents?
1. Download the claim form and have your veterinarian sign and complete their section.
2. Submit along with your detailed invoices.
3. All claims documents are to be submitted within 60 days from treatment to qualify for consideration.
Scheduled for a procedure?
Allow us to pre-approve your claim in order to avoid nasty shortfall surprises.
Need to tell us about a claim incurred?
Use the form below to tell us within 72 hours of an emergency event.
What Stacey Elliot (client) had to say about one of our staff members:
Please note that Daniel’s customer service and willingness to assist has far exceeded my expectations. He has responded when he said he would and kept me up to date the whole time. If only all companies had a Daniel I could deal with :). Truly an asset to your team.
Dear Hanifa, I would like to share my pleasure with you in the way you and your company handled Lola’s eye operation. We were so thrilled with the quick response and positive attitude from the get go. The pay-out was also very prompt after the operation and more than we expected. I would like to thank you Hanifa and Paw Paws for a very positive experience. Regards, Sharon Malherbe, LaGratitude Bullmastiffs
Hi Shawn, thank you for your call & email. I am super impressed with the service I’ll recommend this insurance to everyone. Huey is doing well, he went for his checkup yesterday & the stitches were removed. Will contact you within the next few days regarding Jackie my new adopted Jack Russell. Regards, Joan Richter
Thanks so much to Paw Paw Pet Insurance for settling the claim so generously and promptly – I am very impressed. Many thanks!, Kind regards, Dee Krause
I just want to thank the entire team for always providing the best service when I make contact with you. I enjoy working with you all. You make growing my business easier and are the reason I can provide my clients with the best service. Keep it up, thank you.
“Thanks again for all your help. Your team have been absolute stars.”
“I really appreciate the great service I have experienced so far in my dealing with PawPaw insurance.”
We’re happy to have made a difference in this furry friend’s life. Another happy PAWPAW client. “Thank you again for all of your help, it is very much appreciated and we are very grateful for insurance at this time.” Kind Regards, Tracey Roberts
“I would like to take this opportunity to mention how impressed I am with the service I got from you and your company. I cannot thank you enough for your professionalism and efficiency.”
WELL DONE TO A BRILLIANT TEAM!!!
“This claim was settled in no time at all, thank you for your professional and friendly service.”
Thank you I am most grateful and super happy with the settlement and service. You were all amazing. Warm wishes Christelle Colman
1 page policy wording
Pawpaw has no fine print, just simple concise policy wording
NO LIMITS
We avoid having to place limits or sub-limits on treatments through efficient case-management with support by our qualified veterinarian
QUICK TURN AROUND TIMES
Our Claims are processed within 72 hours and payments are paid to the vet or the policy holder as required