Claim-Form-DownloadNeed to submit your claim documents?

1. Download the claim form and have your veterinarian sign and complete their section.

2. Submit along with your detailed invoices.

3. All claims documents are to be submitted within 60 days from treatment to qualify for consideration.

Scheduled for a procedure?

Allow us to pre-approve your claim in order to avoid nasty shortfall surprises.

Need to tell us about a claim incurred?

Use the form below to tell us within 72 hours of an emergency event.

What Stacey Elliot (client) had to say about one of our staff members: “Please note that Daniel’s customer service and willingness to assist has far exceeded my expectations. He has responded when he said he would and kept me up to date the whole time. If only all companies had a Daniel I could deal with :). Truly an asset to your team.”
Thank you from myself and Cypher for assisting us in this stressful time I know I was not the easiest person to deal with but you guys were kind, caring and humane and mostly you were supportive even when I did not see the light, you really went beyond expectations.
“Thank you I am most grateful and super happy with the settlement and service. You were all amazing. Warm wishes.” Christelle Colman
“This claim was settled in no time at all, thank you for your professional and friendly service.”
Thank you. You guys are truly angels!! I will recommend paw paw to my friends and family. Kind regards, Nikita De Araujo
“Thanks again for all your help. Your team have been absolute stars.”
“I would like to take this opportunity to mention how impressed I am with the service I got from you and your company. I cannot thank you enough for your professionalism and efficiency.”
“I just want to thank the entire team for always providing the best service when I make contact with you. I enjoy working with you all. You make growing my business easier and are the reason I can provide my clients with the best service. Keep it up, thank you.”
I would just like to extend my gratitude to the whole team for their assistance during this strange time! Well done on the great service. Stay warm, stay safe and love more! – L Charlton
“I really appreciate the great service I have experienced so far in my dealing with PawPaw insurance.”
Hope everyone is having a good week thus far and keeping safe! Kara’s dad here. Just wanted to drop a message to say that we are highly impressed at the service level by the PawPaw/P-uma team and will definitely recommend you to all dog owners we know. Regards, Paul Jensen
“Hi Shawn, thank you for your call & email. I am super impressed with the service I’ll recommend this insurance to everyone. Huey is doing well, he went for his checkup yesterday & the stitches were removed. Will contact you within the next few days regarding Jackie my new adopted Jack Russell. Regards, Joan Richter”
It’s been a pleasure dealing with Pawpaws, I’m very happy with your service so far! You’ve made looking after my girl so much easier and stress-free. Have a great week! – Wesley
“Thanks so much to Paw Paw Pet Insurance for settling the claim so generously and promptly – I am very impressed. Many thanks!, Kind regards, Dee Krause”
“Dear Hanifa, I would like to share my pleasure with you in the way you and your company handled Lola’s eye operation. We were so thrilled with the quick response and positive attitude from the get go. The pay-out was also very prompt after the operation and more than we expected. I would like to thank you Hanifa and Paw Paws for a very positive experience. Regards, Sharon Malherbe, LaGratitude Bullmastiffs”
We’re happy to have made a difference in this furry friend’s life. Another happy PAWPAW client. “Thank you again for all of your help, it is very much appreciated and we are very grateful for insurance at this time.” Kind Regards, Tracey Roberts
Pet Health Insurance South Africa

Upfront underwriting

PawPaw Underwrites upfront, thus allowing the policy holder to be offered their terms and conditions of their policy prior to the policy incepting!

Insurance for your Pet


We love animals and we treat you the way we would like to be treated. We understand that vet visits and pet emergencies are not nice. We're here to help you deal with them. 

Pet Health Insurance Insure your Pet


Our Claims are processed within 72 hours and payments are paid to the vet or the policy holder as required


Tel: (021) 403 9177