“Thanks again for all your help. Your team have been absolute stars.”
Hi Shawn, thank you for your call & email. I am super impressed with the service I’ll recommend this insurance to everyone. Huey is doing well, he went for his checkup yesterday & the stitches were removed. Will contact you within the next few days regarding Jackie my new adopted Jack Russell. Regards, Joan Richter
We’re happy to have made a difference in this furry friend’s life. Another happy PAWPAW client. “Thank you again for all of your help, it is very much appreciated and we are very grateful for insurance at this time.” Kind Regards, Tracey Roberts
Thanks so much to Paw Paw Pet Insurance for settling the claim so generously and promptly – I am very impressed. Many thanks!, Kind regards, Dee Krause
Thank you. You guys are truly angels!! I will recommend paw paw to my friends and family. Kind regards, Nikita De Araujo
Thank you I am most grateful and super happy with the settlement and service. You were all amazing. Warm wishes Christelle Colman
Dear Hanifa, I would like to share my pleasure with you in the way you and your company handled Lola’s eye operation. We were so thrilled with the quick response and positive attitude from the get go. The pay-out was also very prompt after the operation and more than we expected. I would like to thank you Hanifa and Paw Paws for a very positive experience. Regards, Sharon Malherbe, LaGratitude Bullmastiffs
I just want to thank the entire team for always providing the best service when I make contact with you. I enjoy working with you all. You make growing my business easier and are the reason I can provide my clients with the best service. Keep it up, thank you.
WELL DONE TO A BRILLIANT TEAM!!!
“This claim was settled in no time at all, thank you for your professional and friendly service.”
“I really appreciate the great service I have experienced so far in my dealing with PawPaw insurance.”
It’s been a pleasure dealing with Pawpaws, I’m very happy with your service so far! You’ve made looking after my girl so much easier and stress-free. Have a great week! – Wesley
What Stacey Elliot (client) had to say about one of our staff members: Please note that Daniel’s customer service and willingness to assist has far exceeded my expectations. He has responded when he said he would and kept me up to date the whole time. If only all companies had a Daniel I could deal with :). Truly an asset to your team.
“I would like to take this opportunity to mention how impressed I am with the service I got from you and your company. I cannot thank you enough for your professionalism and efficiency.”

Key points- (Illness and injury plan)

ILLNESS AND INJURY PRODUCT

Premium

Monthly: per dog R284.00; per cat R198.00

Annual: per dog R3408; per cat R2376.00

Overall Policy Annual Limit (Illness & accident)

R 50, 000 per policy year

Age Limitation at inception

8 weeks – 8 years

Excess

Standard excess: 15% with a minimum of R250.00 per claim

Gastro related conditions: 15% with a minimum of R500.00 per claim

Waiting periods

General Waiting Period – 30 days from start date of policy. Accidental injuries covered from date of inception.

Condition specific:

6 month waiting period from inception of the policy for all treatments, diagnostics and surgeries for:

·         Lameness and/or limping resulting from hips, knees, elbows, shoulders and/or spinal conditions;

·         Ectropian, Entropian and Cherry eye;

·          Elongated soft palate and stenotic nares; and

·         Urinary bladder stones and Urinary bladder conditions.

·         Important: If any symptoms manifest in, or are treated in the waiting period, a full exclusion will be placed on the policy.

Exclusions

P.uma will place a full exclusion for Pyometra and Cryptorchid [diagnostics, treatment and surgery] if the pet has not been sterilized. P.uma encourages responsible pet ownership and advocate sterilising your pets to avoid these avoidable health complications.

Chronic Medication

(Diagnostics to manage or maintain the chronic condition are not subject to these limits, but must be pre-authorised separately to be covered under the annual limit.)

A chronic condition is one that lasts 3 months or more. Chronic diseases are in contrast to those that are acute (abrupt, sharp, and brief) or subacute (within the interval between acute and chronic). Chronic treatment plans may be purchased at an additional premium as a complement to this insurance plan.

Chronic plans are available in the following packages [medication cost only]:

·         For an additional premium of R100.00 pm, you will receive a chronic benefit of R300.00 pm, or

·         For an additional premium of R200.00 pm, you will receive a chronic benefit of R400.00 pm, or

·         For an additional premium of R300.00 pm, you will receive a chronic benefit of R500.00 pm.

Lifestyle benefits

·         One annual check up: Policy holders can now enjoy the benefit of an annual check on their pet. PawPaw will reimburse up to R600 per policy year for an annual check up ( Vaccinations/deworming and sterilisations is excluded from this benefit)

OR

·         Puppy socialization classes: PawPaw will reimburse up to R600 per policy year for puppy socialization or behavioural classes.

And

1.        Cremation benefit: PawPaw will reimburse the cost of, limited to R1000 in the event of a cremation claim.

 

Additional benefits

·         No Breed related conditions excluded

·         No Sub Limits

·         Our Claims are processed within 72 hours and payments are paid to the vet or the policyholder as required

·         Pre-authorisations (for non-emergency treatments) ensure that there are no unexpected shortfalls (should you not obtain pre-approval, your excess will be increased to 20%, with a minimum of R500.00 per claim for each claim not pre-approved.)

What’s covered

 

 

 

 

Treatment for acute Illness and injury, this includes:

·          Consultations

·          Medication

·         Diagnostic investigations

·         Surgery

·         Pathology

·         Radiology

·         Chronic cover – with pre-authorisation and clinical treatment protocol. Additional premium and monthly subsidy is applicable

·         Hereditary Conditions cover – provided it’s not pre-existing.

·         Supportive Rehabilitation (post surgery only) – subject to pre-approval and treatment protocols.

What’s not covered

·         Pre-existing conditions as well as any conditions that arise during any waiting period/ condition specific waiting period.

·         Boarding Kennels and Catteries

·         Routine Care (de-worming, vaccinations, grooming, flea/tick treatment, prescription diets, etc)

·         Fertility & breeding (such as sterilization, artificial insemination and injuries resulting from breeding, birthing and birthing Complications)

·         Complementary Treatments/alternative treatments e.g. Homeopathy, acupuncture, chiropractic treatments, etc.

Key points- Accidental only

ACCIDENTAL ONLY PRODUCT

 

Premium

Monthly : R120.00  per pet

Annual: R1440.00 per pet

Accident Cover Annual Limit

R20, 000 per policy year

Excess

All claims will carry 15% excess, with a minimum of R250.00 per claim

Age Limitation at inception

8 years and over

Waiting periods

Waiting Period – NO WAITING PERIOD!

What’s covered

·         Motor vehicle accident

·         A burn or electrocution

·         A fall from an elevated position

·         A near drowning

·         The actions of another animal

·         A swallowed or embedded foreign object requiring surgical or endoscopic removal

·         A snake bite

·         An allergic reaction to an insect bite other than tick or flea bites.

·         Biliary (tick bite fever /bosluiskoors) is covered as an accident.

·         Poisoning

Or OTHERWISE RESULTING IN:

·         A fractured bone.

·         A traumatic ligament or tendon injury

·         Lacerations, abrasions or wounds

·         A gastric torsion (Gastric dilation volvulus)

 

 

*To be covered as an accidental injury, any diagnosis must be made within 48 hours of the time of the accident.

What’s not covered

·         Any sickness, disease, infection or any change in a pets health which is not caused by an accidental injury

·         Any invoices submitted more than 60 days after the date of last treatment.

·         The costs for any treatments for injuries incurred outside of the Republic of South Africa.

·         Any treatment by person/s not registered with the South African Veterinary Council.

·         Any allergic reaction to a vaccine or medication.

·         Any surgical items that can be used more than once. These are non-chargeable items.

·         The costs of any prosthesis, implants or transplantation

·         Any injury caused by negligence. P.UMA will report all abuse to the S.P.C.A.

 

Thanks for your interest in PawPaw!

Thank you I am most grateful and super happy with the settlement and service. You were all amazing. Warm wishes Christelle Colman
“I would like to take this opportunity to mention how impressed I am with the service I got from you and your company. I cannot thank you enough for your professionalism and efficiency.”
What Stacey Elliot (client) had to say about one of our staff members: Please note that Daniel’s customer service and willingness to assist has far exceeded my expectations. He has responded when he said he would and kept me up to date the whole time. If only all companies had a Daniel I could deal with :). Truly an asset to your team.
Thank you. You guys are truly angels!! I will recommend paw paw to my friends and family. Kind regards, Nikita De Araujo
“This claim was settled in no time at all, thank you for your professional and friendly service.”
I just want to thank the entire team for always providing the best service when I make contact with you. I enjoy working with you all. You make growing my business easier and are the reason I can provide my clients with the best service. Keep it up, thank you.
Hi Shawn, thank you for your call & email. I am super impressed with the service I’ll recommend this insurance to everyone. Huey is doing well, he went for his checkup yesterday & the stitches were removed. Will contact you within the next few days regarding Jackie my new adopted Jack Russell. Regards, Joan Richter
“Thanks again for all your help. Your team have been absolute stars.”
It’s been a pleasure dealing with Pawpaws, I’m very happy with your service so far! You’ve made looking after my girl so much easier and stress-free. Have a great week! – Wesley
WELL DONE TO A BRILLIANT TEAM!!!
We’re happy to have made a difference in this furry friend’s life. Another happy PAWPAW client. “Thank you again for all of your help, it is very much appreciated and we are very grateful for insurance at this time.” Kind Regards, Tracey Roberts
Dear Hanifa, I would like to share my pleasure with you in the way you and your company handled Lola’s eye operation. We were so thrilled with the quick response and positive attitude from the get go. The pay-out was also very prompt after the operation and more than we expected. I would like to thank you Hanifa and Paw Paws for a very positive experience. Regards, Sharon Malherbe, LaGratitude Bullmastiffs
Thanks so much to Paw Paw Pet Insurance for settling the claim so generously and promptly – I am very impressed. Many thanks!, Kind regards, Dee Krause
“I really appreciate the great service I have experienced so far in my dealing with PawPaw insurance.”
Pet Insurance South Africa

Upfront underwriting

PawPaw Underwrites upfront, thus allowing the policy holder to be offered their terms and conditions of their policy prior to the policy incepting!

Insurance for your Pet

NO SUB-LIMITS

We avoid having to place limits or sub-limits on treatments through efficient case-management with support by our qualified veterinarian

Insure your Pet

QUICK TURN AROUND TIMES

Our Claims are processed within 72 hours and payments are paid to the vet or the policy holder as required

GET IN TOUCH

www.pawpawpets.co.za

Tel: (021) 403 9177