What Stacey Elliot (client) had to say about one of our staff members: Please note that Daniel’s customer service and willingness to assist has far exceeded my expectations. He has responded when he said he would and kept me up to date the whole time. If only all companies had a Daniel I could deal with :). Truly an asset to your team.
I just want to thank the entire team for always providing the best service when I make contact with you. I enjoy working with you all. You make growing my business easier and are the reason I can provide my clients with the best service. Keep it up, thank you.
WELL DONE TO A BRILLIANT TEAM!!!
Thank you I am most grateful and super happy with the settlement and service. You were all amazing. Warm wishes Christelle Colman
“I really appreciate the great service I have experienced so far in my dealing with PawPaw insurance.”
Thanks so much to Paw Paw Pet Insurance for settling the claim so generously and promptly – I am very impressed. Many thanks!, Kind regards, Dee Krause
Hi Shawn, thank you for your call & email. I am super impressed with the service I’ll recommend this insurance to everyone. Huey is doing well, he went for his checkup yesterday & the stitches were removed. Will contact you within the next few days regarding Jackie my new adopted Jack Russell. Regards, Joan Richter
We’re happy to have made a difference in this furry friend’s life. Another happy PAWPAW client. “Thank you again for all of your help, it is very much appreciated and we are very grateful for insurance at this time.” Kind Regards, Tracey Roberts
“Thanks again for all your help. Your team have been absolute stars.”
“This claim was settled in no time at all, thank you for your professional and friendly service.”
“I would like to take this opportunity to mention how impressed I am with the service I got from you and your company. I cannot thank you enough for your professionalism and efficiency.”
Dear Hanifa, I would like to share my pleasure with you in the way you and your company handled Lola’s eye operation. We were so thrilled with the quick response and positive attitude from the get go. The pay-out was also very prompt after the operation and more than we expected. I would like to thank you Hanifa and Paw Paws for a very positive experience. Regards, Sharon Malherbe, LaGratitude Bullmastiffs

Key points- (Illness and injury plan)

1. Premium: Dog – R255 Cat R178
2. Age – Older than 8 weeks and younger than 8 years at inception
3. Waiting Period – 30 days from start date of policy. Accidental injuries covered from date of inception.
4. No Condition specific waiting periods – (unless specifically underwritten because of illness history)
5. No Breed related conditions excluded
6. No Sub Limits
7. No Annual Limit- Individual case management
8. Policy Excess – 10% of every claim with a minimum R200.00 per claim
9. Our Claims are processed within 72 hours and payments are paid to the vet or the policy
holder as required
10. Pre-authorisations (for non-emergency treatments) ensure that there are no unexpected
shortfalls

What’s covered
1. Treatment for acute Illness and injury, This includes:
2. Consultation
3. Medication
4. Diagnostic investigations
5. Surgery
6. Pathology
7. Radiology
8. Chronic cover – with pre-authorisation and clinical treatment protocol. Additional premium
9. Hereditary Conditions cover – provided it’s not pre-existing.
10. Supportive Rehabilitation (post surgery) – subject to pre-approval and treatment protocols.

What’s not covered
1. Pre-existing conditions as well as any conditions that arise during the waiting period/ condition specific waiting period.
2. Boarding Kennels and Catteries
3. Routine Care (de-worming, vaccinations, grooming, flea/tick treatment, prescription diets, etc)
4. Fertility & breeding (such as sterilization, artificial insemination and injuries resulting from breeding, birthing and birthing Complications)
5. Complementary Treatments/alternative treatments e.g. Homeopathy, acupuncture.

PawPaw lifestyle benefits
PawPaw now offers lifestyle benefits on the illness and injury product. What’s included:
1. One annual check up: Policy holders can now enjoy the benefit of an annual check on their
pet. PawPaw will reimburse up to R600 per policy year for an annual check up. OR
2. Puppy socialization class: PawPaw will reimburse up to R600 per policy year for puppy
socialization or behavioral classes.
3. Cremation benefit: PawPaw will reimburse up toR1000 in the event of a cremation claim.

Key points- Accidental only

1. Premium: Cat/Dog R107 (Accident Only Cover)
2. Age – Animals over the age of 8 years only at inception
3. No Microchip, permanent identification or tattoo required
4. No Breed related conditions excluded
5. Annual limit – R20 000
6. Policy Excess – 10% of every claim with a minimum of R200.00 per claim
7. Our Claims are processed within 72hours and payments are paid to the vet or the policy holder as required
8. Pre-authorisations (for non-emergency treatments) ensure that there are no unexpected costs

What’s covered– (For the purposes of this policy, an accident must be a direct consequence of at least one of the following)
1. Motor vehicle accident
2. A burn or electrocution
3. A fall from an elevated position
4. A near drowning
5. The actions of another animal
6. A swallowed or embedded foreign object requiring surgical or endoscopic removal
7. A snake bite
8. An allergic reaction to an insect bite other than tick or flea bites.
9. Biliary (tick bite fever /bosluiskoors) is covered as an accident.
10. Poisoning
11. Or an accident is any event that results in
12. A fractured bone.
13. A traumatic ligament or tendon injury
14. Lacerations, abrasions or wounds
15. A gastric torsion (Gastric dilation volvulus)

*To be covered as an accidental injury, any diagnosis must be made within 48 hours of the time of the accident.

Whats not covered
1. Any sickness, disease, infection or any change in a pets health which is not caused by an accidental injury
2. Any invoices submitted more than 60 days after the date of last treatment.
3. The costs for any treatments for injuries incurred outside of the Republic of South Africa.
4. Any treatment by person/s not registered with the South African Veterinary Council.
5. Any allergic reaction to a vaccine or medication.
6. Any surgical items that can be used more than once. These are non-chargeable items.
7. The costs of any prosthesis, implants or transplantation
8. Any injury caused by negligence. P.UMA will report all abuse to the S.P.C.A.

Thanks for your interest in PawPaw!

I just want to thank the entire team for always providing the best service when I make contact with you. I enjoy working with you all. You make growing my business easier and are the reason I can provide my clients with the best service. Keep it up, thank you.
Dear Hanifa, I would like to share my pleasure with you in the way you and your company handled Lola’s eye operation. We were so thrilled with the quick response and positive attitude from the get go. The pay-out was also very prompt after the operation and more than we expected. I would like to thank you Hanifa and Paw Paws for a very positive experience. Regards, Sharon Malherbe, LaGratitude Bullmastiffs
“I would like to take this opportunity to mention how impressed I am with the service I got from you and your company. I cannot thank you enough for your professionalism and efficiency.”
WELL DONE TO A BRILLIANT TEAM!!!
“Thanks again for all your help. Your team have been absolute stars.”
Hi Shawn, thank you for your call & email. I am super impressed with the service I’ll recommend this insurance to everyone. Huey is doing well, he went for his checkup yesterday & the stitches were removed. Will contact you within the next few days regarding Jackie my new adopted Jack Russell. Regards, Joan Richter
“This claim was settled in no time at all, thank you for your professional and friendly service.”
“I really appreciate the great service I have experienced so far in my dealing with PawPaw insurance.”
Thanks so much to Paw Paw Pet Insurance for settling the claim so generously and promptly – I am very impressed. Many thanks!, Kind regards, Dee Krause
What Stacey Elliot (client) had to say about one of our staff members: Please note that Daniel’s customer service and willingness to assist has far exceeded my expectations. He has responded when he said he would and kept me up to date the whole time. If only all companies had a Daniel I could deal with :). Truly an asset to your team.
We’re happy to have made a difference in this furry friend’s life. Another happy PAWPAW client. “Thank you again for all of your help, it is very much appreciated and we are very grateful for insurance at this time.” Kind Regards, Tracey Roberts
Thank you I am most grateful and super happy with the settlement and service. You were all amazing. Warm wishes Christelle Colman
Pet Health Insurance South Africa

1 page policy wording

Pawpaw has no fine print, just simple concise policy wording

Insurance for your Pet

NO LIMITS

We avoid having to place limits or sub-limits on treatments through efficient case-management with support by our qualified veterinarian

Insure your Pet

QUICK TURN AROUND TIMES

Our Claims are processed within 72 hours and payments are paid to the vet or the policy holder as required

GET IN TOUCH

www.pawpawpets.co.za

Tel: (021) 403 9177